Better communication with cross-cultural audiences
So, to review the last post, we were discussing how to improve our own awareness. In business like in life, you can't just fly through on auto-pilot. Being aware is a skill that will lead to understanding when you are in a situation in which you need to learn about a culture to have effective communication.
Watch this short clip from Little Pilot and try to pick out the actual things to be aware of as you learn.
Many people in the banking industry are aware of what is meant by a dashboard. In terms of business it isn't as simple as a dashboard in your automobile that tells you a few things about the engine, how fast you are going and how many miles you've driven. In business, its a starting point, an overview of things you should know and be aware of. It is a tool to help you dig deeper.
What are three aspects of a culture that the video suggests you be aware of in order to understand a culture that you are doing business with?
- Deal Oriented vs Relationship oriented
- Direct communication vs Indirect communication
- Egalitarian or hierarchical leadership
Consider how these things might influence your communication style. In the next post we will discuss how these and other skills can contribute to not only improving your cross-cultural awareness, but also your relationships with customers and co-workers from different cultures.
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